joya game Terms and Conditions

1 General Provisions

joya game is an online gaming platform that offers a range of entertainment services including casino, slots, live casino, sports betting, and fishing games. These Terms and Conditions ("Terms") form a legal agreement between joya game and its users.

By registering on the platform or beginning to use the service, the user is considered to have fully accepted all clauses of these Terms. If you do not agree with any term, you must refrain from using the platform.

These Terms are written in Bengali and apply to users residing in Bangladesh. Ensuring responsible gaming by the user is an integral part of these Terms.

1.1 Introduction and Definitions

The terms used in these Terms and Conditions have the following meanings:

• "Platform" — joya game's website, mobile application, and all related services.
• "User" / "Member" — any person who holds a registered account on the platform.
• "Account" — the personal profile and fund management created through registration.
• "Bonus" — any additional funds or rewards granted by joya game, usable under specific conditions.
• "Turnover" / "Wagering" — the condition of completing a set amount of bets before a bonus can be withdrawn.

1.2 Applicable Law

The interpretation and application of these Terms will follow the applicable legal framework. The user bears sole responsibility for complying with the laws of their own country or region.

2 Eligibility and Registration

2.1 Age Requirement

To register and use joya game, the user must be at least 21 (twenty-one) years of age. Registration by minors is strictly prohibited. Providing false information during age verification will result in immediate account closure and forfeiture of all associated funds.

2.2 One Account Policy

Each user may operate only one account. Creating multiple accounts by the same person, family, IP address, or device is strictly prohibited. If evidence of a violation of this rule is found, all associated accounts will be closed and bonuses will be forfeited.

2.3 Registration Process

During registration, the user must provide accurate and complete information, including:

• Full name (as per national ID card or passport)
• Active mobile number (for OTP verification)
• Valid email address
• Date of birth

Providing incorrect or false information may cause complications during account verification and may result in winnings being withheld.

2.4 Identity Verification (KYC)

joya game reserves the right to verify a user's identity at any time. For this purpose, a scanned copy of a national ID card, passport, or driving licence may be requested. Withdrawals may be temporarily suspended until verification is complete.

3 Account Management

3.1 Password and Security

The user bears full responsibility for keeping their login details confidential. Sharing a password with anyone is prohibited. If unauthorised access to the account is suspected, the support team must be notified immediately. joya game will not be responsible for third-party access resulting from the user's own negligence.

3.2 Account Funds

Funds held in the account may only be used for gaming purposes. No interest applies to the account balance. User funds are held separately from the company's own money.

3.3 Inactive Accounts

If there is no login or transaction for 12 (twelve) consecutive months, the account will be considered inactive. joya game reserves the right to charge an administrative fee on inactive accounts. If the balance reaches zero, the account may be closed automatically.

4 Deposits and Withdrawals

4.1 Deposit Rules

The minimum deposit amount at joya game is ৳100 (one hundred taka). Accepted payment methods are: bKash, Nagad, Rocket, Upay, and bank transfer (including Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other major commercial banks). Only payment sources registered in the user's own name may be used.

4.2 Withdrawal Rules

The minimum withdrawal amount at joya game is ৳800 (eight hundred taka). Withdrawal requests are generally processed within 1 (one) hour. Withdrawals may only be made to the same payment method used for the deposit or one that is verified in the user's name.

4.3 Transaction Verification

Additional identity verification may be required for large withdrawal amounts. If fraud or money laundering is suspected in any transaction, joya game reserves the right to hold and investigate it. joya game also has the authority to seize funds and close the account in connection with suspicious transactions.

4.4 Failed Deposits

If a deposit fails due to technical reasons, the user must notify the support team via live chat before the funds are credited to the account. Keeping a screenshot of the payment proof is advisable.

5 Bonuses and Promotions

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳8,000. The wagering requirement for this bonus is 15 times the bonus amount. For example: if a ৳1,000 deposit earns a ৳1,000 bonus, the total balance will be ৳2,000 and bets totalling ৳1,000 × 15 = ৳15,000 must be completed before withdrawal.

5.2 Conditions for Other Bonuses

The following general conditions apply to all bonuses and promotions:

• There must be no pending withdrawal in the account before claiming a bonus.
• A bonus may not be withdrawn until the specified wagering requirement has been met.
• Bonuses may only be used on eligible games; some games may be excluded from bonus use.
• No other bonus may be activated while wagering on one bonus is in progress.
• Each bonus has its own set validity period; unused bonuses expire at the end of that period.
• Intentionally placing low-risk bets (such as betting on both red and black simultaneously in roulette) to exploit bonus benefits is prohibited.

5.3 VIP Cashback

Members of the joya game VIP programme receive a weekly cashback benefit. Cashback is calculated based on that week's net loss (total loss minus total winnings). Cashback applies up to 0.2% at Bronze level, 0.5% at Silver, 0.7% at Gold, 1.0% at Platinum, and 1.2% at Diamond level. Example: a Gold member with a weekly net loss of ৳20,000 → ৳20,000 × 0.7% = ৳140 cashback.

5.4 Bonus Misuse

If evidence of misuse of the bonus system is found, joya game may cancel the relevant bonus and close the account without giving any reason.

6 Gaming Rules

6.1 Fair Play Policy

All games on joya game are operated using Random Number Generators (RNG) from certified software providers (including Pragmatic Play, PG Soft, JILI, Evolution, Spribe, and others). Results are entirely impartial and not predetermined.

6.2 Bet Limits

Each game has its own minimum and maximum bet limits, which are displayed when the game loads. A separate maximum bet limit may apply when playing with a bonus.

6.3 Technical Errors

If a game is interrupted mid-round due to a server outage or technical issue, joya game reserves the right to void that round and the user's bet will be refunded. Any winnings arising from a manifest system error will not be considered valid.

6.4 Sports Betting

For betting on cricket (BPL, IPL, T20 World Cup), football, and other sports, match results will be determined based on the official announcement of the relevant sports authority. If a match is abandoned or postponed, separate betting conditions will apply.

7 Prohibited Activities

The following activities are strictly prohibited on the joya game platform:

• Creating or operating multiple accounts.
• Following artificial or calculated betting patterns to exploit bonus benefits.
• Colluding with other users to gain a strategic advantage (collusion).
• Disrupting the normal operation of the platform through hacking, malware, or any other technical means.
• Using the platform for money laundering or to legitimise funds from illegal sources.
• Placing bets with a third party's money or allowing others to use your own account.
• Impersonating a joya game employee or representative.
• Exploiting any bug or vulnerability in the platform — if such an issue is found, reporting it to the support team is recommended.

If evidence is found of involvement in any of the prohibited activities above, joya game may close the account and seize all funds without giving any reason.

8 Limitation of Liability

8.1 Service Guarantee

joya game provides the platform on an "as is" basis. An unconditional guarantee of uninterrupted or continuous service cannot be given. The service may be temporarily unavailable during technical maintenance or in emergency situations.

8.2 Third-Party Content

The games displayed on joya game are developed by third-party software providers. joya game is not directly liable for technical errors or results in those games; however, the support team will attempt to mediate in such cases.

8.3 Responsibility for Personal Decisions

The user bears full responsibility for any financial loss from gaming or betting. joya game makes no guarantee of income through gambling.

8.4 Personal Data Protection

How the user's personal data is collected, stored, and used is described in detail in our Privacy Policy. By using the platform, the user is also considered to have consented to that policy.

9 Account Suspension and Closure

9.1 joya game's Authority

joya game may temporarily suspend or permanently close an account without prior notice in the following circumstances:

• Violation of any clause of these Terms.
• Failure to provide required documents for identity verification.
• Suspicious or unusual transaction patterns.
• An order from a court or government authority.
• The user's own request.

9.2 Voluntary Closure

A user may request closure of their account at any time via live chat. Before the request is processed, all pending bonus wagering must be completed or the bonus must be cancelled. Any eligible balance will be returned.

9.3 Self-Exclusion

If you need help managing a gambling habit, please contact the joya game support team. Under the self-exclusion programme, it is possible to restrict or suspend access to the account for a set period.

10 Dispute Resolution

10.1 Submitting a Complaint

If you have any objection regarding a transaction, game result, or account matter, you must submit a written complaint to joya game via live chat or email within 30 (thirty) days of the relevant incident. Complaints submitted after this period may not be accepted.

10.2 Resolution Process

After receiving a complaint, joya game will investigate within a reasonable time and inform the user of the outcome. If a dispute cannot be resolved through dialogue, both parties may mutually agree to seek mediation.

11 Changes to Terms

joya game reserves the right to partially or fully update these terms at any time. Users will be notified of significant changes via platform notifications or email before they take effect. Continued use of the platform after any changes will be considered acceptance of the new terms.

Users are encouraged to read these terms regularly to stay up to date. If you do not agree with the changes, you are always free to close your account.

12 Contact

If you have any questions or need clarification about these terms, please contact the joya game support team:

• Live Chat: Available 24/7 — log in to the platform and chat directly.
• Email: [email protected]
• Language: Support is available in both Bengali and English.

For general information about our platform, visit the About Us page, and for answers to common questions, visit the FAQ section.