joya game Privacy Policy

joya game ("we", "our", or "platform") treats the protection of users' personal information as its highest responsibility. This Privacy Policy ("Policy") describes what types of information joya game collects, how that information is used and stored, and what rights users have regarding their own information.

This Policy applies to joya game's website, mobile application, and all related services. By using our services, you consent to the terms of this Policy.

This Policy applies only to individuals who directly use joya game's services. We are not responsible for the privacy policies of third-party websites or platforms.

joya game collects user information in various ways. The types and sources of information collected are described in detail below.

2.1 Information Provided Directly

During account registration and use of services, you provide the following information:

• Full name and date of birth
• Email address and mobile number
• Username and password
• National ID or passport details (for identity verification)
• Financial transaction information (bKash, Nagad, Rocket, Upay, bank transfer)

2.2 Automatically Collected Information

Some information is collected automatically during use of the service:

• IP address and device type
• Browser type and operating system information
• Page visit data and session duration
• Gaming activity and transaction history
• Login time and location data (general geographic region only)

2.3 Information Received from Third Parties

For the purpose of identity verification, fraud prevention, and service improvement, joya game may collect limited information through approved third-party providers.

joya game uses collected information only for specific and lawful purposes. The list below explains in detail how we use your information:

joya game never uses your information beyond the purposes stated above and does not sell it to third parties without your consent.

In certain circumstances, joya game may share information with third parties. However, this applies only in the limited cases below:

4.1 Service Provider Partners

We work with verified service providers for payment processing (bKash, Nagad, Rocket, Upay, and banking services), identity verification, technology infrastructure, and customer support. These partners are bound by contractual confidentiality obligations.

4.2 Legal Requirements

joya game may be required to share information with authorities under a court order, a lawful direction from an investigative authority, or applicable law.

4.3 Business Transfers

In the event of a merger, acquisition, or business restructuring, user information may be transferred. Users will be informed in advance in such circumstances.

joya game uses cookies and similar technologies to improve service quality and personalize the user experience.

5.1 Types of Cookies

• Essential Cookies: To maintain login status and ensure core functionality.
• Functional Cookies: To remember language preferences and personal settings.
• Analytics Cookies: To collect page visit data for the purpose of service improvement.
• Security Cookies: To detect and prevent fraudulent activity.

5.2 Cookie Control

You can turn off non-essential cookies from your browser settings. Please note that disabling cookies may affect the proper functioning of some services.

joya game follows the highest industry-standard security measures to protect your information.

• All data transmissions are secured through SSL (Secure Socket Layer) encryption.
• Sensitive information is stored using industry-standard encryption methods.
• Server infrastructure is under continuous monitoring and penetration testing.
• Only authorized staff can access information, and only to the extent necessary.
• Data protection policies are reviewed and updated regularly.

While we take the highest security measures, there is always an inherent limitation in data transmission over the internet. We therefore ask that you do not share your login credentials with anyone.

joya game does not retain information longer than necessary. Retention periods are determined based on the type and purpose of the information:

• Account Information: For the duration the account is active and for the period required to meet legal obligations after closure.
• Transaction Information: Retained long-term in compliance with applicable financial laws.
• Cookie and Session Data: Deleted at the end of a session or when the cookie expires.
• Customer Support Data: Retained for a limited period to improve support effectiveness.

After the defined period, information is securely deleted or transformed in a way that makes it impossible to identify you.

joya game recognizes the following rights for users regarding their own information:

8.1 Right to Access

You may request details of the personal information we hold about you. We will provide the information within a reasonable time following your request.

8.2 Right to Correction

If any information in your account is incorrect or incomplete, you may request a correction. In most cases this can be done directly from your account settings.

8.3 Right to Deletion

Beyond legal obligations and contractual requirements, you may request the deletion of certain information. However, this right may be limited while an account is active or while transactions are ongoing.

8.4 Right to Object to Processing

You may object to the use of your information for marketing purposes. We will act promptly upon receiving such a request.

joya game's services are intended solely for individuals aged 21 or above. We do not intentionally collect information from minors.

If it is established during age verification that a person is under 21, their account will be closed immediately and any information collected will be deleted beyond what is required by law.

If anyone believes that a minor is using our services, please notify our customer support team immediately. You can find more information on this in our detailed Responsible Gaming guidelines.

joya game reserves the right to update this Privacy Policy as needed. If significant changes are made:

• A notice will be sent to the registered email address.
• A notification will be shown when logging into the service.
• The last updated date at the top of this page will be updated.

Continuing to use the service after changes have been made will be considered as consent to the new policy. If you object to any change, you may close your account and notify the customer support team.

For more details on the general terms of use of our services, visit the Terms and Conditions page, where all rules governing the use of the service can be found.

For any questions, concerns, or information-related requests regarding this Privacy Policy, please contact us.